"Turn your moments into unforgettable experiences with Velvets Twilight — premium planning, flawless execution, and elegance in every detail. ✨"
Refund and Returns Policy
Velvets Twilight
📧 velvetstwilight@gmail.com
📧 contact@velvetstwilight.com
Returns & Refunds Policy
Policy Implementation Date: Mumbai – 01/01/2025
1. Advance Payments
All advance payments made to confirm bookings are strictly non-refundable, as they secure the event date, vendor bookings, and production arrangements.
2. Products – Non-Refundable
All products supplied or customized for events — including décor materials, LED panels, stage setups, printed materials, props, gift items, customized merchandise, catering supplies, and any specially sourced items — are non-returnable and non-refundable once ordered, produced, or delivered.
Customized and made-to-order products cannot be cancelled or refunded after confirmation.
3. Client Cancellation
If the client cancels the event:
- The advance amount remains non-refundable.
- Payments made for products, vendor bookings, artist bookings, catering, equipment rentals, and logistics are non-refundable once confirmed.
- Any partial refund (if applicable) will depend strictly on recoveries from third-party vendors.
4. Postponement / Rescheduling
Rescheduling is subject to date availability and vendor approval. Additional charges may apply. Payments already made may be adjusted toward the new date only where vendor policies permit.
5. Service-Based Refunds
As Velvets Twilight provides customized event services (catering, décor, choreography, DJ sets, LED walls, sound and lighting, generator services, photography, videography, stage management, and hospitality coordination), refunds are not applicable once services have been delivered or executed as per the agreed scope.
6. Force Majeure
In cases of government restrictions, natural disasters, or unforeseen emergencies, refund or credit options will be reviewed mutually based on vendor recoveries and incurred costs.
7. Refund Processing
Approved refunds (if applicable) will be processed within 15–30 business days via the original mode of payment.
Velvets Twilight
Committed to transparency, professionalism, and clear service policies. ✨questions related to refunds and returns.